Return Policy

1. Return Eligibility

Items are eligible for return if:

• The return request is raised within 7 days of delivery
• The product is unused and in its original condition with all accessories and packaging intact
• The product received is damaged, defective, or different from the description

2. Non-Returnable Items

The following items cannot be returned:

• Items that have been used, installed, or damaged by the customer
• Items without original packaging or accessories
• Items marked as "Final Sale" or "Non-Returnable" on the product page
• Products returned after the 7-day return window

3. How to Initiate a Return

To initiate a return, please follow these steps:

• Email us at support@soretail.store with your Order ID, product details, and reason for return
• Attach clear photos of the product (and any defect/damage, if applicable)
• Our team will review your request and respond within 2-3 business days

4. Return Shipping

• If the return is due to a defect or error on our part, we will arrange for a free pickup or reimburse the return shipping cost
• For all other returns, the customer is responsible for the return shipping charges
• Products must be shipped back within 3 days of return approval

5. Refund or Exchange

Once we receive and inspect the returned item:

• If approved, you may choose a refund to your original payment method or an exchange for a different product
• Refunds are processed within 5-10 business days after approval
• Exchanges are subject to product availability

Thank you for shopping with THE SO SOLUTIONS PRIVATE LIMITED!

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